Start working with us

At Big Brothers Big Sisters, we’re always looking for talented, dedicated people who believe in the power of role models and the potential of children.

One of the most rewarding ways to get involved with Big Brothers Big Sisters is to work with us. A career with Big Brothers Big Sisters is an opportunity to merge your talents and personal values with your desire to make a difference.

Every day, we are changing the perspectives of children and enabling them to see the world around them in a more positive light. With that newfound point of view, they can see their potential more clearly and dream bigger about their future.

Our success is a result of committed and inspired employees, working together to make a lasting impact on America’s youth, schools, and communities.

Customer Relations Specialist for Community-Based programs

  • Be the agency’s first point of contact for all participants (volunteers, parents and children/youth).
  • Responsibility of ensuring that everyone receives an engaging, positive and professional personalized experience.
  • Responsible for providing high-level customer service in response to all customer and stakeholder inquiries and leads.
  • Produce positive outcomes in the following areas: volunteer yield and processing time; youth yield; youth and parent processing time;
  • customer satisfaction, and quality ratings in customer relations processing leading to high match retention
  • Salary range from $33,000-35,000

Enrollment & Match Support Specialist for Site-Based programs

  • Actively seek new partnerships with Broward County schools/sites/corporations while renewing agreements with existing partners on a yearly basis.
  • Ensure that volunteers and children are appropriately enrolled and matched while executing a high degree of independent judgment
  • High-level customer service, focusing on volunteer options and child safety, to be demonstrated throughout the volunteer and child enrollment and matching process.
  • Provide match support to ensure child safety, positive impacts for youth, constructive and satisfying relationships between children and volunteers
  • Produce positive outcomes in the following areas: match closure rate, match retention rate, average match length, volunteer rematch rate, and customer satisfaction.
  • Produce positive outcomes in volunteer yield and processing time; youth yield; youth/parent processing time, customer satisfaction
  • Salary range from $35,000-$37,000. 

For more information about working with us contact Laura Pujols, COO, at laurap@bbbsbroward.org, or (954) 540-4712.